Refund policy
Table of Contents
2. Return & Exchange Conditions
3. How to Mail Back an Online Return
1. Online Purchases Return & Exchange Policy
For purchases made online, you can return your purchases online. Exchanges for online purchases may be completed by mailing back your online return and then placing a new order. See How to Mail Back an Online Return for more information.
Regular Priced Merchandise
RETURNS
You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. After 30 days, we will no longer accept returns.
As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10–14 days) to issue your refunds. We appreciate your patience during this time.
EXCHANGES
We are not able to offer exchanges online.
Sale Merchandise
RETURNS
Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.
Sale items marked with a discount of 50% or greater are final sale. Gift cards are also final sale.
2. Return & Exchange Conditions
For all returns or exchanges:
- Items must not be washed, worn or damaged.
- All original tags must be attached.
- You must present a valid receipt.
- Swimwear liner must be attached.
Gift Cards
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
PayPal
Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, we’ll exchange them or issue you merchandise credit.
Shop pay
ONLINE RETURNS
Orders purchased on moderneboutique.com via Shop pay will only be eligible for a refund to your Shop pay account when you mail them back to us.
After the refund is processed, the refunded amount will return to your original payment method within 3-10 business days, and your balance will be updated.
3. How to Mail Back an Online Return
Note: If you checked out as a guest, a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund. If you checked out while signed into your Moderne account, no postage fee will be deducted.
Follow the steps below to complete online returns for online purchases.
- Once signed into your account, access your Order History page and click on your order to view your order details. If you checked out as a guest, fill out the Order Tracking Form.
- From your order detail page, select ‘Return Items’ to fill out the return request form.
- Review your return details and click 'Process Return'.
- A Return Label has been provided with your original order. Pack and ship your return, following the instructions outlined on the Return Confirmation page. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email.
- If you need a new Return Label, Contact moderneboutqiue22@gmail.com with your return number (RXXXXXXXXX), address and phone number.
Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.
RETURNING MULTIPLE ITEMS FROM SINGLE ORDER
If you’re returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). The Return Label used must match the order for the items you’re returning.
RETURNING ITEMS FROM MULTIPLE ORDERS
If you’re returning items from multiple orders, please contact Moderne Boutique to set up your return.
4. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. This includes orders purchased with Shop Pay. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at moderneboutique22@gmail.com.
To start a return, you can contact us at moderneboutique22@gmail.com. Please note that returns will need to be sent to the following address: 15 Stremlau Avenue, Plainville, CT, 06062.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at moderneboutique22@gmail.com.
5. Order Cancellation
Hit the Submit Order button before you're ready. We’ll do our best to help. During Moderne Boutique hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-860-518-3292 or by emailing us at moderneboutique22@gmail.com.