Refund policy

At Moderne Boutique, we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.

We offer a 7-day return window for eligible items. Please review the policy below for return requirements, exclusions, shipping responsibilities, and refund information.

Table of Contents

  1. 7-Day Return Window
  2. Items That Are Not Eligible for Return
  3. Exchanges
  4. Return Shipping
    1. When We Cover Return Shipping
  5. Damaged, Defective, or Incorrect Items
  6. How to Request a Return
  7. Return Condition Requirements
  8. Restocking Fees
  9. Refunds
  10. Original Shipping Charges
  11. Returns That Are Lost or Damaged During Return Shipping
  12. International Orders
  13. Multiple-Item Orders
  14. Refunds for Unreceived or Returned Packages
  15. Important Information About Our Return Process
  16. Consumer Rights
  17. Contact Us

 

1. 7-Day Return Window

You may request a return within 7 calendar days of the date your order is marked as delivered.

To qualify for a return, the item must:

  • Be unworn and unused;
  • Be in its original condition;
  • Have all original tags attached;
  • Be returned with its original garment packaging and applicable product/SKU labeling; and
  • Be shipped back according to the return instructions provided by our customer support team.

Items that do not meet these requirements may be refused or may be subject to a restocking fee.


2. Items That Are Not Eligible for Return

For health, hygiene, safety, or product-specific reasons, certain items are considered final sale and cannot be returned.

Final-sale items include:

  • Beauty products;
  • Bodysuits;
  • Face masks;
  • Intimates and lingerie;
  • Jewelry;
  • Swimwear; and
  • Other products specifically identified as final sale at the time of purchase.

We also cannot accept returns for items that have been worn, washed, altered, damaged, stained, or otherwise used.


3. Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or style, you may return your eligible item in accordance with this policy and place a new order separately.


4. Return Shipping

For returns due to personal preference, including:

  • Changing your mind;
  • Ordering the wrong size;
  • Ordering the wrong color;
  • The item not fitting as expected; or
  • Simply deciding that you no longer want the item,

the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

When We Cover Return Shipping

We will cover the appropriate return shipping costs when the issue resulted from an error on our part or from a problem with the merchandise.

This includes situations such as:

  • You received the wrong item;
  • Your item arrived damaged;
  • Your item arrived defective; or
  • We made an error in fulfilling your order.

Please contact us before returning an item in one of these situations so that we can provide the appropriate return instructions.


5. Damaged, Defective, or Incorrect Items

We want to make things right if your order arrives damaged, defective, or incorrect.

Please contact us as soon as possible after delivery and provide:

  1. Your order number;
  2. A description of the problem; and
  3. Clear photographs showing the item and the issue.

Do not return a damaged, defective, or incorrect item before contacting us.

After reviewing your request, we will provide instructions for resolving the issue. When appropriate, we will cover the return shipping cost and provide a replacement or refund in accordance with this policy.


6. How to Request a Return

To start a return, contact our customer support team within 7 days of delivery.

Please include:

  • Your order number;
  • The email address used to place the order;
  • The item(s) you would like to return; and
  • The reason for the return.

Once your request has been reviewed, you will receive instructions regarding where and how to return your item.

Please do not send merchandise back without receiving return instructions from us first.

Returns sent to an incorrect address or without prior authorization may not be accepted.


7. Return Condition Requirements

Returned merchandise must be received in acceptable condition.

Items may be rejected if they:

  • Show signs of wear or use;
  • Have been washed;
  • Have been altered;
  • Are stained, damaged, or otherwise unsalable;
  • Are missing original tags;
  • Are missing required packaging or product/SKU labeling; or
  • Are returned outside the applicable return period.

If a returned item does not meet our requirements, we may decline the return or apply a restocking fee.


8. Restocking Fees

A 20% restocking fee may apply to returns that do not fully meet the requirements of this policy but are otherwise accepted at our discretion.

We reserve the right to decline returns that are substantially outside our stated requirements.


9. Refunds

Once your returned item has been received and inspected, we will process your eligible refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow 5–7 business days after the returned merchandise has been received and processed for the refund to be issued. Once we issue your refund, your bank or payment provider may require additional time before the funds appear in your account.

The total time for a refund to appear in your account may therefore vary depending on your payment provider.


10. Original Shipping Charges

Original shipping and handling charges are generally non-refundable.

If you received an incorrect, damaged, or defective item, we will review the situation and provide an appropriate resolution.


11. Returns That Are Lost or Damaged During Return Shipping

Customers are responsible for properly packaging returned merchandise and obtaining proof of shipment.

We are not responsible for returned merchandise that is lost or damaged while being shipped back to us when the customer is responsible for the return shipping.

We recommend using a shipping service that provides tracking information.


12. International Orders

Our standard return process is currently available for U.S. orders only.

Orders shipped outside the United States may not qualify for our standard return process.


13. Multiple-Item Orders

If you are returning multiple eligible items from the same order, each item must independently satisfy the requirements of this policy.

Items that are final sale or otherwise ineligible cannot be included as qualifying returns.


14. Refunds for Unreceived or Returned Packages

A package that is refused, abandoned, or returned because of an incorrect or incomplete shipping address provided by the customer may not qualify for a full refund.

If a package is returned to us or our fulfillment partner under these circumstances, any refund will be reviewed on a case-by-case basis and may be reduced by applicable shipping, handling, or other costs.


15. Important Information About Our Return Process

Our products are fulfilled through third-party fulfillment and supplier partners. Because of this, certain return requirements apply to the merchandise we sell.

We may update our return procedures when necessary to reflect changes in our fulfillment process, supplier requirements, or applicable laws.

However, any return request will be handled according to the version of this policy applicable to your purchase, subject to applicable law.


16. Consumer Rights

This policy is intended to explain our standard return and refund procedures. It does not limit or waive any rights or remedies you may have under applicable federal, state, or local consumer protection laws.

Where applicable law provides you with rights that are different from or more favorable than the terms stated in this policy, those legal rights will apply.


17. Contact Us

If you have questions about a return or refund, please submit our contact form before sending merchandise back.

Thank you for shopping with Moderne Boutique.